FREE SHIPPING ON DOMESTIC ORDERS OVER $100

Ordering Details

Thank you for shopping with Velvet Sphynx

Our products:

Please note all pieces are sold separately so you can mix and match sizing and colors. Please read descriptions carefully and check your sizing. Feel free to email with any questions, we are here to help you out.

Order processing:

Once we receive your order we do our best to get it shipped out as quickly as possible, but please understand it can take up to 7 business days to be processed and shipped. Once your order ships you will receive and email with tracking information, please be sure to check you SPAM folder if you do not receive within that time frame.

Shipping:

Domestic orders: shipping generally takes between 1-3 business days, but could take as many as 7 business days to arrive. All order have tracking and are insured.

International orders: shipping can take up to 3 weeks and buyer is responsible for all customs charges. All orders have tracking and are insured.

Exchange Policy:

NO REFUNDS. Exchanges on full priced items only.

In order to be accepted for exchange you must email our customer service department to receive approval prior to mailing your item back. We must receive the item for exchange no later than 20 days from the time your package arrived to you. If received after the 20 day time period we will no longer honor the exchange.

To ensure the delivery of your exchange to us, we recommend sending your item with tracking and insurance, we can not guarantee the delivery of your package. and will not be held responsible for any package lost during shipping on the way back to us.

Swimwear must be unworn and have all packaging, tags/liners intact. If anything is damaged or missing we will be unable to accept the exchange.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

New shipping charges will be applied to all exchanges, unless there was an error on our end and you received the wrong item. In this case we will send you a return shipping label and you will not be charged for your new item to be sent out.

Sale Items:

All sale items are FINAL SALE and can not be exchanged for any reason.

Please feel free to email us with any questions or concerns: velvetsphynxswim@gmail.com

 

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